Program Area: Baker House and Community Programs
Reports to: Baker House and Community Program Manager
FLSA Status: Non-Exempt
Job Type: Full-time
GENERAL SUMMARY: The Center for Women in Transition assists women in the criminal justice system in making a successful transition to their families and communities through practicing and promoting restorative practices. The case manager is responsible for assisting participants in the Baker House and/or community program with developing and achieving the goals on their individual case management plans. Participants may reside at a correctional institution, the Barbara Baker House, or offsite. The case manager works closely with the Advocate Director, Employment Specialist, Life Skills Specialist, Behavioral Health Specialist, Community Engagement Specialist and Baker House Monitors to assure successful delivery of services. The case manager also works closely with parole officers, jail case managers, and community service providers and links participants to resources. This position reports to the Baker House and Community Program Manager and supervises no direct reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conducts intakes with new clients to gather basic background information, orient them to the program, and create an individualized case management plan.
- Identifies and secures services to meet individual client needs, including medical and mental healthcare, substance abuse treatment, employment services, and housing.
- Meets regularly with program participants, including those living in the Baker House transitional facility and those living offsite in independent housing, to monitor progress toward goals.
- Coordinates with outside agencies to help participants utilize needed services. Communicates regularly with community partners and seeks new partners in the community.
- Coordinates client services with other staff members.
- Conducts urinalyses and breathalyzer tests to monitor client sobriety.
- Participates in staff meetings and other meetings to monitor and promote participant’s success in the program, including attending all required meetings with correctional staff.
- Records, documents, and tracks each client’s activities and progress towards goals on paper or electronically. Reviews and/or completes other paperwork as needed.
- Participates in trainings and staff development opportunities.
- Performs other duties as directed.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Minimum education: Degree from a four-year accredited college or university program with a major in administration of justice, social work, counseling, criminal justice, or closely related field.
- Direct experience with people in the criminal justice system preferred.
- Must be responsible, flexible, with good problem-solving and conflict-management skills.
- Must demonstrate a caring, compassionate and patient demeanor, as well as the ability to set and maintain healthy interpersonal boundaries.
- Previous training and practical experience in trauma informed care, motivational interviewing, mental health first aid, and conflict resolution strongly preferred. Must have an understanding of trauma and the impacts of trauma on adults.
- Must have strong ability to communicate effectively with a variety of people and work collaboratively with others within the facility and in the community.
- Must be accurate and timely in completion of reporting and documentation, both in paper files and in case management software.
- Must have experience with building and developing partnerships.
- Must have basic computer knowledge, including proficiency with Microsoft Word and Excel.
- Valid driver’s license with ability to drive and travel.
- Ability to work some evenings and/or weekends.
- Ability to tolerate long periods of sitting and standing.
- Ability to lift, push or pull objects weighing 15 pounds.
- Ability to handle high levels of stress.
- Willingness to provide services in the community.
To apply, send a resumé and cover letter to firstname.lastname@example.org.